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Returns policy

How to withdraw from a contract, send goods back and get your money back in the Space BMS shop. Effective from 20 October 2026.

1. Who can withdraw

  • Consumers – individuals buying for purposes not directly related to their business or profession.

  • Sole traders registered in Poland, if the purchase is not of a professional nature for them (assessed mainly on the basis of the business activity entered in the CEIDG register).

Businesses buying in the course of their professional activity have no statutory right of withdrawal – see section 9.

2. 14 days, no reason needed

You have 14 days to withdraw from a contract concluded online, by phone or by e-mail. The period starts:

  • for goods – from the day you, or a person you designate other than the carrier, receive the goods; if the order arrives in several parcels – from receipt of the last one;

  • for services and digital content – from the day the contract is concluded.

It is enough to send your notice before the 14 days expire. You can also withdraw before the goods reach you.

3. How to withdraw

Send us a clear statement by e-mail to sprzedaz@spacebms.com or by post to: SpaceBMS sp. z o.o., ul. Zbożowa 3/6, 30-002 Kraków, Poland. You may use the model form at the bottom of this page, but you do not have to. Please include your order or invoice number and the bank account for the refund. We will confirm receipt by e-mail.

4. Sending goods back and costs

  • Send the goods back no later than 14 days after you withdraw, to: SpaceBMS sp. z o.o., ul. Zbożowa 3/6, 30-002 Kraków, Poland, marked “ZWROT” (return) with your order number.

  • You bear the direct cost of returning the goods.

  • Large devices (e.g. kiosks, lockers, free-standing terminals) usually need a courier or pallet shipment, so the cost may be higher. Contact us before shipping – we will give you an estimate and help arrange transport.

  • Pack the goods carefully, ideally in the original packaging, together with accessories and documents.

5. Condition of returned goods

You may examine and test the goods as you would in a shop. You are liable for any loss of value if you handled them beyond what is necessary to establish their nature, characteristics and functioning – for example after installing them in a door, connecting them to an installation, or damaging them. Missing original packaging does not cancel your right to return.

6. Refunds

  • We will refund all your payments, including delivery costs (up to the cheapest standard delivery we offer), within 14 days of receiving your withdrawal notice.

  • We refund by bank transfer to the account you paid from, unless you agree to another method. You will not be charged any fees.

  • We may withhold the refund until we receive the goods or proof that you have sent them back, whichever comes first.

7. Services, licences and digital content

  • If, at your request, we start a service (e.g. installation, maintenance, consultation, terminal activation) before the 14 days are over and you then withdraw, you pay for the part provided up to that moment.

  • You lose the right of withdrawal once we have fully performed the service with your express consent, if before we started you acknowledged that you would lose this right.

  • Digital content not supplied on a physical medium (e.g. access to an online course): the right of withdrawal ends once supply has started with your express consent, after you were told you would lose this right, and we have sent you a confirmation.

  • Licences and subscription services (e.g. payment app licence and terminal management): you can withdraw within 14 days of concluding the contract. If you asked us to start earlier, you pay proportionally for the period up to your withdrawal.

8. When the right of withdrawal does not apply

  • goods made to your specifications or clearly personalised (e.g. a kiosk, housing or set built for your project, with your branding or in a non-standard size);

  • software supplied in sealed packaging, if the seal was broken after delivery;

  • goods which, by their nature, have been inseparably mixed with other items after delivery;

  • fully performed services and digital content – as described in section 7.

Goods we order in especially for you or sell on pre-order are not excluded for that reason – the 14 days run from delivery.

9. Business purchases (B2B)

If you buy as a business (other than a sole trader covered by section 1), there is no statutory right of withdrawal. Returning goods in perfect condition is possible only if agreed in advance with our sales team (sprzedaz@spacebms.com). Defects are reported under our Terms of sale and Warranty terms.

10. Returns vs. complaints

  • Return – you change your mind within 14 days, without giving a reason (sections 1–8).

  • Complaint – the goods are defective or do not conform to the contract. Consumers and the sole traders described in section 1 have statutory rights: we are liable for any lack of conformity that becomes apparent within 2 years of delivery. You can ask for repair or replacement and, in certain cases, a price reduction or termination of the contract. We will reply to your complaint within 14 days. We bear the cost of collecting the goods and delivering them back to you.

  • Warranty – an additional, voluntary commitment under our Warranty terms. It does not exclude, limit or suspend your statutory rights.

Send complaints to support@spacebms.com. Include your order or invoice number, a description of the problem, photos or a video, and what you would like us to do. The service request form and Warranty terms are available under Company documents.

If we cannot reach an agreement, consumers in Poland can ask a municipal or district consumer ombudsman or the Trade Inspection for help; consumers in other EU countries can contact the European Consumer Centre in their country. More information: prawakonsumenta.uokik.gov.pl.

11. Contact

SpaceBMS sp. z o.o., ul. Zbożowa 3/6, 30-002 Kraków, Poland, KRS 0000890580, VAT ID PL6772462519
Returns: sprzedaz@spacebms.com
Complaints: support@spacebms.com
Phone: +48 533 909 533

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • – To: SpaceBMS sp. z o.o., ul. Zbożowa 3/6, 30-002 Kraków, Poland, e-mail: sprzedaz@spacebms.com

  • – I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*):

  • – Ordered on(*) / received on(*):

  • – Order or invoice number:

  • – Name of consumer(s):

  • – Address of consumer(s):

  • – Bank account for the refund:

  • – Signature of consumer(s) (only if this form is sent on paper):

  • – Date:

(*) Delete as appropriate.

This policy does not limit any rights you have under the law.